As Belle Bar Organic moves up to the next level, we are realizing that building a company comes along with a lot of growing pains despite your best intentions.
If you have been on our social media or seen some of our ads lately I am sure you have seen that we have been very late delivering our products and we are having a hard time keeping up with demand.
We hear and share your frustration that we can’t ship on time and that we cannot manage all of your inquiries regarding your orders in a timely fashion.
We are so focused and committed to creating a beauty company that empowers, educates and provides healthy products for women of color.
As we have gone through this journey we see how much it is making an impact on all of you.
Thank you so much for sharing all of your positive feedback, telling your friends, sharing your results.
Please don’t stop!! You're support has meant everything to us!
That being said, we are so sorry you ordered and you couldn’t get your products when you wanted them to arrive. We are even more sorry that you recommended us and we broke your trust by not having a streamlined customer experience.
We wanted to explain to you why we have been on back order for so long and what we plan to do about it.
The short answer is we have bootstrapped this company from the very beginning and we did not have the products in place and the cash on hand to sustain the growth we are experiencing.
Having a ton of orders seems like an amazing thing for a business right? Normally it is, however, if you don't have the capital to fulfill all of these orders and you are still making everything by hand you end up with these 4 week - 8 week waiting times.
So we are making a big decision and deciding to put all of our products on SOLD OUT in the next couple of weeks to give us time to catch our breath and restructure the business so we can create the business and customer service experience you deserve.
This is what we will be doing in the meantime...
- We will be fulfilling ALL orders that were placed. NO MORE BACK ORDER!
- We will be exploring raising capital. It really does take money to grow a business once you hit a certain point.
- We will be restructuring our operations and outsourcing manufacturing and fulfillment so we can ship on time.
- Streamlining our website and product offerings so it's easier to find what you need.
As for the products you have come to love, unfortunately not all products will be coming back and not all of the different sizes will be coming back.
We are still figuring out which products will be returning to the website when we relaunch.
Once again we do want to thank all of you for your support through this time. We have received some incredibly encouraging words over the last couple of years and it has made us dedicated to building this community for you.
Remember, always take a shot and go for it. The struggle is worth it! We started this business with $4000 and a dream. You can do it too!
Love you guys,
Tianna, Solange and Annette Bell (AKA Mom)
PS. PLEASE NOTE WE ARE CURRENTLY WORKING ON APRIL’S ORDERS. WHILE WE ARE TRANSITIONING OVER TO SELLING OUT ALL OF OUR PRODUCTS, ALL ORDERS PLACED AFTER TODAY WILL BE SHIPPED IN 4- 8 WEEKS.