frequently asked questions
Need answers? We got Them
HOW LONG WILL BBO MINIS LAST?
Currently it is a special offer we are doing for the holiday season.
WHAT ARE THE BBO MINI SETS?
As a special bonus, we even created 4 piece BBO mini sets that allow you to experience 30 days worth of our best selling deep conditioning treatments based on your porosity. Get a hang of including a moisturizing or strengthening deep conditioner every week and see how it improves the health of your hair. Keeping in line with our core beliefs around porosity, all these kits are geared towards the solution you are looking for as well as your hair porosity.
4 PIECE BBO MINI HAIR SET - PRICE $25.00
Also for fun we created our BBO Mini surprise set. 5 random BBO minis. Perfect way to just test out multiple products of our line if you do not know what you want, or it's a great stocking stuffer gift for the natural girl or guy in your life.
BBO MINI SUPRISE SET PRICE $29.00
WHAT ARE THE BBO MINIS?
Introducing our BBO Minis! A collection of single use versions of our hair masks and hair teas. The perfect way to experience BBO before making your full investment.
With our customers experiencing financial hardship during these unprecedented times, we wanted to create an opportunity for everyone to be able to use organic, healthy hair products. Our BBO Minis allow us to offer our products from $8.00 for 1 single use product to $29.00 for a five pack. Maybe our community can’t invest in a jar that gives you 60 days worth of treatments, maybe she can only get one or two weeks at a time and that’s ok. Wellness for black women shouldn’t be for the select few that can afford it.
You can now try our Henna, Fenugreek, Chebe, Rice Water, Guacamole (Avocado) and Hibiscus Hair Masks as well as our Green Tea Rinse with just a single use!
WHERE ARE THE FREE SAMPLES?
We no longer offer “free samples” with every order. Our samples were always single-use versions of our hair masks and hair teas. Our single use products are now officially for sale Introducing our BBO Minis. A collection of single use versions of our hair masks and hair teas. The perfect way to experience BBO before making your full investment.
To make this change possible, and so we could be more accessible to everyone at a lower price point we had to make some changes to the things we included for free in our products. So for the near future, all BBO Minis are available for purchase individually or in a set, and will still be included with orders over $99.
HOW DO I RECEIVE THE MONTH OF BLACK FRIDAY DEALS?
These deals are for our die hard community. Most of them will only be available through email or text, so you will have to sign up with us to know what they are.
HOW COME FREE SHIPPING INCREASED TO $85.00 FROM $50.00?
We increased the amount of the cart to get to free shipping so we could offer more promotions this holiday season. With the cost it takes to make our product we could not have deals and free shipping on orders under $85.00. We understand that many in our community are going through financial struggles right now and we asked if it was more important to get free shipping or promotions with lowered prices and the community told us they would prefer promotions!
HOW LONG IS A MONTH OF BLACK FRIDAYS?
Until Cyber Monday
ARE YOU DOING A BIG BLACK FRIDAY/CYBER MONDAY SALE?
Instead of doing one big sale over 4 days we are spreading out multiple promotions throughout the month. No need to wait as promotions will not be repeated and each one is different but not larger than the others.
I AM LOOKING FOR A PRODUCT I USED TO ORDER BEFORE BUT I CANNOT FIND IT
We have updated our product offers in order to streamline our business, so we can offer better pricing and a better customer experience. If we have retired one of the products you are looking for, we are so sorry! Please try another product as we love all of our products, and multiple products work for multiple hair types.
DO I GET A COMPLIMENTARY SAMPLE WITH MY ORDER?
All orders of $99 or more come with 2 complimentary BBO Minis. No need to put in a discount code. At this time we cannot take requests for any BBO Minis. They’re a surprise!!!
I DO NOT HAVE NATURAL HAIR OR CURLY HAIR CAN I USE YOUR PRODUCTS?
Our products work for all hair types and skin types. Relaxed or Natural, Curly or Straight!
WILL HENNA COLOR MY HAIR?
Henna has been known to leave a reddish tint on hair. Our Henna Gloss leaves very little tint if any at all on brown hair. But a little tint can build up over time. Do not order Henna for silver, white or light-colored hair. Try the Intense Fenugreek Restorative Mask instead.
I'VE NEVER USED AN ALL NATURAL BEAUTY PRODUCT BEFORE. WHAT AM I MISSING?
You are missing chemicals!! Yeah!! Our bodies are inundated with this stuff and it's making us sick. Our skin is our largest organ and it has been said that "70% of what we put on our skin ends up in our bloodstream." So why not put things that are good for us on our skin? Ever since we started doing the in-depth research about natural ingredients, we were blown away by the capabilities of fruits, spices, flowers & vegetables. Once you see for yourself the benefits and effectiveness of using organic skincare, we highly doubt you will want to go back.
HOW ARE WE PRESERVATIVE FREE?
We use organic, dehydrated ingredients, so we can keep our beauty cocktails all-natural and preservative-free! NO WATER, NO PRESERVATIVES. The dehydrating process not only removes water, it concentrates nutrients and vitamins.
For example, one tablespoon of coconut water powder is equivalent to drinking all of the coconut water contained in an average size young coconut. Your body gets to reap all of those benefits topically. The reason we wanted to create a preservative-free line is for health reasons. Our skin is our body's largest organ and up to 70% of what we put on our skin ends up in our bloodstream. We wanted to create a beauty product that not only helped you look your best, but that was also good for you.
ARE WE VEGAN, ZERO WASTE AND/OR SUSTAINABLE?
Many of our products are vegan!
Our actual products help fight waste because when you DIY your own beauty products with all fresh ingredients, sometimes the beauty products go bad as they have a very short shelf life. Since we use dehydrated ingredients, there is no waste. We also work really hard to minimize our own waste as we produce our products in-house.
Our packaging is made from recyclable materials and can also be recycled after you finish our products.
Our two biggest suppliers where we get over 80% of our ingredients from, focus on sustainability. Their ingredients come from sustainable organic farming, they also use wildcrafted and harvested plants, both are fair trade facilities, and are energy-efficient facilities. One facility is a zero-waste facility and the other has reached 50% recycled waste with a commitment to reach zero waste.
WHAT IS THE CONSISTENCY OF MY PRODUCT SUPPOSED TO BE?
The consistency changes based on the ingredients in the mask. The consistency of a mask you purchase can be anywhere from powdery, to wet sand, to a thick paste.
Masks with milk ingredients in them tend to be on the thicker side. When you are adding an all-natural ingredient to your mask, the consistency you are looking for is one of thinner baby food.
WHAT IS THE SHELF LIFE OF MY BEAUTY PRODUCT?
Our products are 100% natural and preservative-free. The only way to do that is to remove the water from our ingredients. No water, No preservatives. Our ingredients are dehydrated and then ground into powder. Our products will last at least six months.
ARE DEHYDRATED INGREDIENTS AS GOOD AS FRESH FRUIT & VEGETABLES?
We were blown away to find out that dehydrated ingredients can be as good or sometimes even better than fresh ingredients. The dehydration process just removes the water from the fresh ingredient. There are many ways to dehydrate ingredients, such as letting ingredients dry out in the sun. Once it is dry, most of the nutrients and vitamins concentrate. The same way as if you were to boil out the water in a soup, as the soup reduces the taste gets more powerful. It is the same concept here. For example, one tablespoon of coconut water powder is equivalent to drinking all of the coconut water contained in an average-sized young coconut. The dehydrated ingredient is then ground into a powder for easy use.
* A few of our liquid-based ingredients ( coconut milk, honey, etc...) contain a small amount of tapioca starch, which is a starch made from organically grown non-GMO yuca root (cassava root). This starch acts as a drying agent and is necessary to keep this powder from clumping into hard chunks or one solid brick.
I HAVE SENSITIVE SKIN, CAN I USE YOUR PRODUCT?
Well, Belle Bar was just made for you. Our products are a lot more gentle because we do not use chemical, preservatives, fragrance, or fillers. Just nature.
This is a very important question. We absolutely make no claims about the benefits to your skin and hair. We are not medical doctors or scientists. We do know that these natural ingredients have been proven through years of holistic treatments and ancient wisdom to give the body certain benefits. We use ingredients with a ton of vitamins and antioxidants. Your body loves that type of thing.
If your skin or hair feels irritated from using a Belle Bar product, please discontinue use immediately. DO NOT use a product that contains an ingredient you are allergic to. We list all ingredients from each cocktail on the label. Please see a doctor if you need to address specific concerns, Belle Bar should not be used in the place of a licensed doctor.
Before taking any herbal remedy for your psoriasis or psoriatic arthritis, talk with your doctor. Some herbal remedies can cause dangerous interactions with your medications.
Also, you should not take some herbal remedies if you are pregnant or breastfeeding, or if you have pre-existing medical conditions such as diabetes or high blood pressure, or mood disorders. Stop using the remedy immediately should you experience side effects and tell your healthcare provider
HOW IS BELLE BAR TESTED?
We test our products on ourselves and the rest of our "product- junkie" friends, family and our private facebook group Beauty Buffs. Nothing furry or fluffy has been harmed to test these cocktails. No animals allowed. Once again, we make no medical claims.
WHAT IS YOUR RETURN POLICY?
We have a grace period of 30 days for returns or exchanges on all our products, even on products that have been opened and used. We want all of our clients to be able to truly experience our products and love them!
WHAT IF THE BEAUTY PRODUCT I WANT IS OUT OF STOCK?
Just bear with us, we do our best to keep every item in stock. It will be back in stock as soon as possible. In the meantime, give a new product a try!
WHY IS MY DISCOUNT CODE NOT WORKING?
If you’re trying to use a discount code and it doesn’t work, it might be that the offer has expired or you don’t have the right products in your cart that apply to that specific offer. Please reach out to our Customer Service Team and we will help you find out what is happening with your discount.
WHERE IS BELLE BAR ORGANIC LOCATED?
BELLE BAR ORGANIC is located in New York City. Our ingredients are flown in from all over the world but our products are mixed right here in Brooklyn, New York.
WHAT IF I WANT TO KEEP IN TOUCH?
That's amazing! We love talking to our customers. Questions, requests, and concerns or if you just want to say hi, please email us at firstname.lastname@example.org. We would love to know how you feel about our products. You can also sign up to our newsletter to hear about new product launches, special offers, new ingredients added to our shop or maybe to see us and buy in person!
WHERE CAN I SEE YOU IN PERSON?
Subscribe to our email list to find out when we will be doing pop-ups.
DO YOU HAVE ANY PHYSICAL STORES?
Currently, we don't have any brick and mortar outlets in the United States or internationally. We are currently an e-commerce based Beauty Business and do not offer international shipping at this time. We do plan on selling in select stores in the future, and we will let everyone know as soon as this happens!
DO YOU HAVE INTERNATIONAL SHIPPING?
We have just reopened international shipping again and have started with Canada! So we are currently shipping to Canada and the US.
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