HOW MUCH IS SHIPPING?
We use USPS as our preferred shipper for domestic packages. Currently, we offer flat rate shipping based on location. We offer domestic U.S. shipping, UK, Canada Australia & Europe.
Domestic U.S. Shipping
0.0 lb – 1.0 lb - $5.00
1.0 lb – 5.0 lb - $10.00
FREE SHIPPING FOR ORDERS OVER $75.00 (ONLY IN THE US)
0.0 lb – 1.0 lb - $13.50
1.0 lb – 5.0 lb - $23.00
We are not responsible for any custom charges for any order. We also have to accurately report the value of your order on custom documents. We are not allowed to falsify custom documents so custom fees will be lower. WE DO NOT ACCEPT RETURNS FOR ORDERS THAT WERE NOT PICKED UP FROM THE POST OFFICE DUE TO UNPAID CUSTOM FEES.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Due to the custom handmade nature of our products, all orders are processed between
5 - 7 BUSINESS DAYS IN ADDITION TO SHIPPING TIME.
Shipping outside the United States cannot be tracked once it leaves the U.S. It can take around 10 days to receive your order internationally once it has been shipped. U.K. orders are sometimes not delivered to your home if custom fees need to be paid. You will have to pick them up at the post office after you pay your custom fees.
We cannot rush any orders . All orders are on a first come, first served basis
We will try to get your order to you as quickly as possible. Thank you so much for your support.
WHERE IS MY TRACKING NUMBER?
We cannot provide you with an email to a tracking number until your order has been fully processed and is ready for shipment. Once your order has been processed you will then receive an email with a tracking number. You mostly likely not receive an email with a tracking number before 5-7 BUSINESS days AFTER you have placed your order.
I DIDN'T ENTER MY INFORMATION IN CORRECTLY, WILL MY PACKAGE STILL GET DELIVERED?
Incorrect address information will cause late deliveries of your package. If your package cannot be delivered it is returned to us via USPS and we will have to reship it to you. Unfortunately this process takes longer than traditionally mailing a package. We cannot ship you your order until your package has been redelivered to us and then we can ship it out to you. If you are unsure if you entered in the right address information please email us your correct address as soon as possible and if your order has not already gone out for shipment we will change it.
WHY WASN'T MY TRACKING INFORMATION NOT UPDATED?
please check later because the shipping company needs time to update the information. You will not see updates on orders leaving the United Staes.
MY PACKAGE WAS DELIVERED UNSUCCESSFULLY, WHAT CAN I DO?
Please contact your local post office or the shipping courier directly asap with your tracking number.
WHY DID I NOT RECEIVE ANYTHING EVEN THOUGH IT WAS SAID TO HAVE BEEN DELIVERED
Please make sure an neighbor has not signed for your package or your package has not been left by your mailbox. If not please reach out to your local post office directly asap with the tracking number.
WHAT HAPPENS IF I AM NOT IN WHEN MY PACKAGE ARRIVES?
If you missed your package, please check with your local shipping company or postal office with the tracking number to pick up your parcel as soon as possible.
WE ARE WORKING AROUND THE CLOCK TO GET OUT ALL OF YOUR ORDERS ON TIME!! THANK YOU ONCE AGAIN FOR ALL YOUR SUPPORT!
BELLE BAR TEAM